Remote technical support

Customer: Automotive Dealership

Pursuit Technology were approached to provide support and consultancy for an existing Crystal Enterprise 10 installation. The system had been in place for some years and now there were a number of problems that needed to be solved.
Over several sessions, we were able to remotely connect to their server to review the problems. Most importantly, we were then able to replicate the issues using our Virtual installations and then test proposed solutions without any impact on the customer’s mission critical server.
Finally, the solutions were implemented at a convenient time for the customer.

Technologies:

• Crystal Enterprise 10